Customer Service

Last updated: June 2026

Our service pledge

KADO Japan exists for collectors. Every order matters to us. We commit to responding to every customer email within 1–2 business days, and to standing behind every product we ship. If something isn't right, we'll make it right.

Support channels

Email: [email protected] (1–2 business days reply)
Account: View orders & status
FAQ: Quick answers to common questions

What to include in a request

To help us resolve your case quickly, please include:

Your order number (e.g. order_01ABC…)
The email address used at checkout
Photos for damage or wrong-item claims (clear, well-lit)
A short description of what happened

Ask the KADO assistant

Get quick help with shipping, returns, authenticity, tracking, and product questions. For private order details, send a request to the team.

Send a support request

We reply within 1–2 business days. Include your order number when you have one.