Privacy Policy

1. Personal Data We Collect

When you shop at KADO Japan we collect the following personal data:

• Name and contact details (email address, phone number)
• Shipping and billing address
• Payment information — processed securely by Stripe; we never store raw card data
• Browsing data (pages visited, products viewed) to improve your experience
• Order history and customer service correspondence

2. How We Use Your Data

• Process and fulfil your orders
• Arrange shipping and customs documentation
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and product offering
• Send marketing emails if you have opted in (unsubscribe at any time)

3. Third-Party Data Sharing

We share your data only with service providers necessary to operate our business:

• Stripe — payment processing
• Shipping carriers (Japan Post, DHL, FedEx, etc.) — order delivery
• Email service providers — transactional and marketing emails

We never sell your personal data to third parties.

4. Data Storage and Transfers

Your personal data is stored on servers located in Japan and the European Union. International transfers are conducted in compliance with applicable data protection law, including the EU–Japan adequacy decision.

5. Cookies

We use essential cookies for cart functionality and authentication. We may also use analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.

6. Your Rights

Under the Act on the Protection of Personal Information (個人情報の保護に関する法律) you have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at [email protected].

7. Governing Law

This Privacy Policy is governed by the laws of Japan, including the Act on the Protection of Personal Information (APPI). Any disputes shall be resolved in the courts of Tokyo, Japan.

8. Contact

KADO Japan — [email protected]